Break-fix tasks

Data flow issues
Data normalization issues
Bucket fixes
Splunk server issues
UI not accessible

Proactive system health check

Check server KPIs (CPU, mem, storage etc.)
Check for new errors / warnings
Check indexing rate

BAU operational admin tasks

User management
Role management
Retention policies
Data model maintenance

Enhancements

Refine existing use cases

Alerts, Dashboards, Reports
Fix data integration

Develop new use cases

Alerts, Dashboards, Reports
New data integration
Custom SPL queries

Our Splunk Support consists of two components

Positka provides complete support across the Splunk Enterprise and
Splunk Enterprise Security (ES) platforms.

Base support contract

Provides access to SIEM admin skillset for duration of contract
Break-fix tasks, proactive health checks and BAU admin tasks performed by experts

Optional add-on

Can be added atop base contract at any time
Provides access to SIEM developer skillset
Delivers ticket-based support for use case refinement and development
Add-on also available for Splunk version upgrade

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