Splunk ITSI–ServiceNow Integration: Cutting Incident Delay to 1 Minute

Splunk ITSI–ServiceNow Integration: Cutting Incident Delay to 1 Minute

Discover how we optimized Splunk ITSI–ServiceNow integration to eliminate a five-minute incident delay. By implementing a two-layered, search-based automation using sendalert and map commands, incidents are now created in under a minute—enhancing response time and ensuring workflow efficiency.

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