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The quest for efficient and intelligent operations in the IT enterprise has led to the rise of AIOps, with the Splunk ITSI being a key driver towards the achievement of AIOps objectives. AIOps at its core seeks to transform IT operations by making them smarter at every step of their workflow, automating processes, and using insights based on data. However, the situation that operations teams contend with in modern IT environments consists of many obstacles.

One main concern is the fragmented view of information which renders dashboards inefficient in detecting important incidents that affect end-user experience and service performance because of data complexity. Furthermore, manual collaboration is necessary among different tools, dashboards and reports often leading to erroneous or redundant sources of data. Teams in ITOps are flooded with event and incident data logs which hinder their ability to quickly identify and address important issues resulting in slow incident response times.

Implementing AIOps makes things more complicated especially where asset discovery, data aggregation, and analysis are concerned. Thus, overcoming these hurdles and getting down to operational challenges head-on would essentially mean that ITSI (IT Service Intelligence) doesn’t just have a small role to play.

ITSI benefits:

IT Service Intelligence (ITSI) is an AI-powered tool that uses real-time monitoring and analytics to understand complex multi-cloud and hybrid IT environments. It does the following:

  • Proactive incident management
  • Root-cause analysis 
  • Ensuring service dependability 
  • Risk management

The actualization of ITSI requires a careful comprehension of its roles and benefits. For example, while a single metric anomaly such as high CPU consumption might raise concern, understanding how it affects overall business operations necessitates context. ITSI steps in through contextualization of event data during aggregation, integrating logs from different network zones into one dashboard and eliminating the need for multiple monitoring tools.

At the data aggregation stage, ITSI incorporates context into event data records, where log data from network zones that are siloed is captured and analyzed within an integrated data platform. This produces results on one unified dashboard, thus eliminating the need for separate monitoring tools throughout all siloed areas of the network.

ITSI features & use cases

That’s not where the use cases begin and end; some of the key functions of ITSI include:

Log aggregation

Data logs are created at network endpoints as well as nodes across independent application components and siloed sections of the network. After initial preprocessing, this information is captured in real-time and made available for analytics use cases.

Predictive analytics

Deviation from the acceptable thresholds in log data patterns by ITSI leads to important event insights. For example, one of the ways predictive analytics is used in detecting abnormalities is by alerting ITOps teams in advance so that they can take action.

Asset discovery

By analyzing log data, ITOps can trace which applications and service instances are not static. This is what ITSI does to make sure that this information is available when making informed decisions about financial and infrastructure resource management through application-component dependencies or service mappings.

IT automation and control

It is difficult for ITOps to manually manage and operate a vast pool of infrastructure resources due to the large network operations scale.

ITSI permits ITOps staff to blend intelligence with automation, thus enabling security enforcement as well as policy-based infrastructure management during healthcare, behavioral and performance changes in their networks.

AIOps and ITSI

It is almost impossible to separate ITSI from AIOps.

The use of big data insights leveraged by analytics as well as machine learning helps automate and improve IT operations for AIOps. Similarly, advanced machine learning algorithms used in modeling system behavior and defining metrics-driven decision-making based on adaptable thresholds define what ITSI stands for.

Achieving this kind of decision-making requires that teams overcome two related challenges:

Data complexity

In a feature-rich, highly dimensional system — one that captures information on many descriptors, variables and classes—the sheer complexity of the data means that tedious data preprocessing is required. To tackle this, a large machine learning model is required to accurately capture the long-term dependencies and behavioral attributes of large-volume metric streams. 

AIOps and ITSI are powerful. but any real-time adaptability and learning of the model is also resource intensive and requires internal expertise to develop and deploy the right machine learning model for the specific analytics and service intelligence use case.

Lack of business alignment

It’s not uncommon for organizations to have too many dashboards and reports, each providing varying levels of business insights and knowledge. This makes it challenging for executives to make data-driven decisions. 

Machine learning algorithms that power service intelligence can keep track of the evolution of metrics, and the adaptability of models make it easier to incorporate changing decision criteria. This knowledge output reflects in a single unified dashboard interface instead of creating multiple versions of truth across all monitoring tools (or dashboards and reports).

Disparate data sources

Organizational data is not only complex, but it also comes from an increasingly wide network of sources. With unique systems across separate teams, vast arrays of IoT devices generating endless data streams and more data available to us in general, ITOps can struggle to visualize everything that’s going on.

As IT service intelligence systems obtain a comprehensive view of all data sources, a simplified and consistent data aggregation and processing framework can be adopted. This leads to an efficient data pipeline process that can easily expand to integrate multiple, distributed and often isolated data sources — contributing to a more accurate contextual view of the IT infrastructure and operations performance of the network.


In the realm of AIOps, ITSI's synergy is indispensable. AIOps leverages big data, analytics, and machine learning to automate and enhance IT operations. ITSI, on the other hand, employs advanced machine learning algorithms to model system behavior, aiding in decision-making based on adaptable thresholds. However, achieving this level of decision-making prowess demands overcoming challenges related to data complexity, resource intensiveness, and aligning business objectives.

By consolidating disparate data sources, aligning with business goals, and simplifying data aggregation processes, ITSI charts the course for streamlined, responsive, and resilient IT ecosystems. It addresses the issues of tool proliferation, data overload, and slow response times, paving the way for efficient and intelligent IT operations.

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This author is a tech writer in Positka writing amazing blogs on latest smart security tech.

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